Support Packages

We can offer rapid response support when you need it or a brain to pick if those applications are baffling you. You will also have access to our many excellent solutions including one off special projects and consultation. Our team of experts can help you improve your IT infrastructure and safeguard the future of your business.

We offer a choice of four levels of Service Level Agreements (SLA) to suit individual client requirements:

1. Pay As You Go

   Our ‘Pay as you go’ support option is designed for clients who feel that they do not require a support contract and would only engage our services periodically. We are extremely competitive on price and the charge for an ‘ad hoc’ on-site visit by one of our engineers would be in the region of £50 per hour plus parts.
   Note: Whilst ‘Pay as you go’ may appear on the surface as the cheapest option, it is a more reactive approach to IT problems rather than pre-emptive solutions offered by the Bronze, Silver and Gold support services.

   You could also save an amazing 20% by choosing for the Bronze pre-Pay bundle.

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   Bronze – Ad Hoc Service
2. Choose how many hours of IT support you wish to purchase in advance from our price plan, and we become the IT support company you thought you could never afford. All our Ad-hoc customers have 24/7 access to the on-line helpdesk and 20% discount for the charge of an on-site visit by one of our engineers.As an Ad-Hoc support client, you will receive the same high level of service that contract clients experience every day and you will be looked after by the same dedicated team of engineers. 

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3. Silver Service On-site / Remote Desktop / Helpdesk support

   Our silver service support contract provides access to our highly skilled engineers via our computer helpdesk.
   Using remote support software, clients can access the on-line helpdesk through our website for an on-line support session, allowing issues to be rectified remotely in a quick and efficient manner. 

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4. Gold Service On-site / Remote Desktop / Helpdesk support, plus preventative scheduled maintenance

   In addition to the front-line technical support provided by our silver service level, this service level provides pro-active monitoring and maintenance of our clients IT systems.
   Performance monitors for mission-critical computer systems, alerting us to any issues developing and allowing a swift resolution. We also provide a scheduled monthly preventative maintenance visit to check for any anomalies before they become a problem.
   Using remote support software, clients can access the on-line helpdesk through our website for an on-line support session, allowing issues to be rectified remotely in a quick and efficient manner.